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System News
On November 4th, 2008 an email was sent to several customers requesting your AirCanopy.net user name and password. The email originated from several aircanopy.net email addresses and were part of a phishing scam. This was not sent by AirCanopy Internet Services. The message would have looked like this,
Dear Account User,Important Notice - We have temporarily limited all access to sensitive account features, To restore your account access, please you must reply to this email immediately and enter your E-mail account Username here:(............)and password here:(.............)Enter your Email Account login Site here: (.............................).
Due to the junk/spam emails you receive daily, we are currently upgrading all email accounts spam filter to limit all unsolicited emails for security reasons and to upgrade our new features and enhancements with your new and improved E-mail account, to ensure you do not experience service interruption.Please you must reply to this email immediately and enter both your user name and password in the space provided to enable us upgrade your Account.
A confirmtion link will be send to you for the Re-Activation of your e-mail Account, as soon as we received your response and you are to Click on the "Confirm E-mail" link on your mail Account box and then enter this confirmation number: 1265-6778-8250-8393-5727Your failure to provide your e-mail account login details will lead to a temporarly disabled of your e-mail account or we will immediately deactivate your e-mail account from our database.Thanks For Your Understanding.
AirCanopy Internet Services will never ask for you username or password via email. If you should received this email you should delete it immediately. All accounts associated with this phishing scam have been disabled and we are currently investigating each incident. Please see our privacy page for more information at http://www.aircanopy.net/policies_privacy.
Unwanted SPAM mail has become a large portion of email traffic. Our servers process nearly 200,000 messages per day with roughly 80% blocked by our filtering system. In an ongoing effort to reduce this issue, AirCanopy has limited most users from sending SMTP traffic on port 25. If you use either a webmail system or if your email client configured to use smtp.aircanopy.net this change does not impact you. Instructions to configure your mail client can be found on our support page.
If you require the use of an off site SMTP server please contact customer support to add a static IP to your account.